Workspace settings
Workspace-level configuration — name, branding, AI defaults, plan and limits.
Workspace-level settings apply to every operator in this workspace and every conversation it handles. Most are admin-only.
Find them at Workspace.
General
- Workspace name — appears in the operator app left rail and on outgoing email tickets (as "from" name unless overridden)
- Default timezone — used for analytics, scheduled agent runs, business-hours rules
- Currency — used for cost displays in Insights
- Locale — affects date/number formatting in the operator UI (not the chat widget — visitors get their own locale)
Branding
Visible in the chat widget and in any branded emails sent from Humagician:
- Logo (light + dark variants)
- Primary brand color
- Email "from" name override (if you don't want the workspace name)
Helpdesk mode
Built-in or external (Gorgias / Zendesk / Freshdesk / Intercom). See Helpdesk integrations.
AI defaults
These are the workspace-level defaults that the Responder inherits unless overridden. Listed here for completeness:
- AI enabled (workspace master toggle)
- Default reply mode (Auto-respond / Hybrid)
- Respond when offline
- Default chat schedule
Limits
Each workspace has plan-based limits:
| Limit | What it means |
|---|---|
| Tickets / month | How many tickets your plan covers per cycle |
| AI interactions / month | Conversations Huey participates in |
| Resolutions / month | Conversations resolved without operator handoff |
| Forms | Active contact forms you can publish |
| Lists | Active subscriber lists you can maintain |
Current usage shows on the Dashboard limit cards. Hitting a limit doesn't break things immediately — overage is allowed but billed. Customize hard caps in Settings → Plan.
Data retention
- Open conversations — kept indefinitely
- Closed conversations — kept for the duration of your plan's retention window (typically 12 months); after that, content is archived but message bodies are PII-redacted
- Visitor analytics — 90 days
Configure additional retention rules (e.g. shorter for compliance) in Settings → Privacy.
Privacy + PII
- PII redaction — toggle to mask phone numbers, full credit cards, etc. in stored messages
- Visitor consent — show a consent banner before chat starts (required for some jurisdictions)
Deleting a workspace
Workspaces can't be self-deleted from the UI (to prevent accidents). Email [email protected] and we'll soft-delete it. You have 30 days to recover; after that it's gone.