Account settings
Your personal Humagician account — profile, password, 2FA, notifications.
Your account is your personal login. It's separate from any workspace — one account can belong to many workspaces (e.g. an agency operator working across several merchants).
Find it at Account.
General (profile)
- First / last name
- Display name — what teammates see in chat (e.g. "Sarah from support" if you'd rather not show your real name)
- Email — your login. Changing it requires re-verification.
- Avatar — uploaded image; auto-shrinks
Security
Password
Change at any time via the Change password form. Old password required.
Two-factor authentication (2FA)
Strongly recommended. Authenticator-app based (Google Authenticator, 1Password, etc. — anything that supports TOTP).
Click Enable 2FA
Scan the QR code
Use your authenticator app. You'll see a 6-digit code rotating every 30 seconds.
Confirm
Enter the current 6-digit code. 2FA is now active.
Save backup codes
You get 10 one-time backup codes. Save them somewhere safe — they're your only way back in if you lose your phone.
Disabling 2FA
Click Disable 2FA, enter your password and one valid code (or backup code), confirm. Don't disable casually — it's the strongest single account-protection measure you have.
Backup-code regeneration
If you've used most of your backup codes, regenerate from Account → Security → Regenerate backup codes. Old codes invalidate immediately.
Notifications
Per-channel control over when Humagician pings you. Each event type has four switches:
| Channel | What it does |
|---|---|
| In-app | Bell icon in the operator console |
| Sent to your account email | |
| Text (SMS) | If you've added a phone number |
| Push | Browser / mobile push (requires permission) |
Common events:
- New chat assigned to me
- New unassigned chat in queue
- @-mention from a teammate
- Ticket SLA at risk
- Operator presence (someone went online/offline)
Tune at Account → Notifications.
AI provider (super admin only)
If you're a Humagician super admin, you'll also see an AI Provider card here to flip between Azure AI Foundry and AWS Bedrock as the primary inference backend, plus toggle automatic failover. Changes take effect on the next request — no redeploy.
The cost rate cards for both providers (per 1M tokens, by bucket: input / output / cache read / cache write 5m / cache write 1h) are shown below the switcher. Rates come from env vars; they're displayed read-only here for accuracy verification.
Data export
Account → Export My Data → triggers an async export of your account data + conversation history. You'll get an email with a download link when it's ready (usually within an hour).
Deleting your account
Confirms with password + typing DELETE. After confirmation:
- Your account is anonymized (name, email replaced with
deleted-user-N) - You're removed from every workspace
- Conversations you were assigned to stay in the workspaces — they don't get deleted (those belong to the workspace, not you)
If you'd rather just leave one workspace without deleting your account entirely, ask an admin in that workspace to remove you.