Workspaces
One workspace = one store + one team. Here's how the boundaries work.
A workspace is the top-level container in Humagician. Each workspace ties together one Shopify store, one operator team, and one knowledge base.
What lives inside a workspace
- One Shopify connection. Each workspace links to a single Shopify store. Multi-store merchants create one workspace per store.
- A team. Operators with one of three roles: admin, standard operator, viewer. Manage in Workspace → Team.
- A knowledge base. Help articles, AI documents, paths, and learned products — all scoped to this workspace.
- Conversations + tickets. Everything is keyed to the workspace. You can't see another workspace's chats.
- Widget profiles. Most workspaces have one default widget; you can create variants for different storefronts (e.g. wholesale vs. retail).
- AI configuration. Agent toggles, rules, instructions, and per-agent token limits.
Switching workspaces
If you belong to several teams, switch via the workspace pill at the bottom of the left rail (the one with your avatar + workspace name + chevron). Click it → choose a workspace from the popover.
The selected workspace persists across sessions per device.
Roles
| Role | Can do | Can't do |
|---|---|---|
| Admin | Everything below + invite/remove members, change billing, edit AI rules | Delete the workspace itself (contact support) |
| Standard operator | Take chats, reply to tickets, see the knowledge base | Edit AI rules, change billing, invite members |
| Viewer | Read-only — see analytics, chat history | Send messages, edit anything |
Change roles in Workspace → Team.
Multi-workspace teams
Some teams (agencies, multi-brand merchants) span several workspaces. Each operator picks which workspaces they belong to; data never crosses workspace boundaries. The same email address can be invited to N workspaces.
Naming + branding
The workspace name appears:
- In the operator app's left rail pill
- On your operators' invite emails
- In email-channel ticket replies (as the "from" name unless overridden)
Update it in Workspace → General.
The workspace name is not what shoppers see in the chat widget — that's controlled by your widget profile's title field. See Chat widget.