Welcome to Humagician
AI-first customer support that handles, escalates, and learns — built for Shopify stores.
Humagician is a customer support platform purpose-built for Shopify merchants. It pairs a small team of specialized AI agents with a clean operator console so your shoppers get fast, accurate answers and your team only sees what actually needs a human.
What Humagician does
Live chat widget
A configurable chat bubble on your storefront. Visitors talk to Huey (your AI agent) by default; conversations escalate to operators when needed.
Help desk
Email + chat tickets in one queue. Reply, assign, prioritize, tag, and close from one inbox.
AI knowledge
Feed Huey product info, store policies, and help articles. Every reply pulls from your KB so answers stay on-brand.
Shopify-native tools
Huey can look up orders, customers, and products in real time, so visitors get exact prices and tracking — not generic fluff.
How it works
Install the widget on your store
A one-click Shopify install drops the chat widget on every page. Configure colors, greeting, and which agents are active in Settings → Widgets.
Connect Shopify (and other tools)
Authorize the Humagician Shopify app. The connection routes through our BRAM governance layer — your store's access token never leaves your tenant. See Shopify integration.
Train Huey on your store
Add help articles, product details, and tone instructions in the Librarian section. Huey reads these on every conversation.
Watch and refine
Use the operator console to see live chats, take over when you want to, and review analytics. The more conversations Huey handles, the better your KB gets.
Who's behind the scenes
Humagician runs four specialist agents, each with their own job:
| Agent | Role | Where it lives |
|---|---|---|
| Responder | Front-line replies in chat + helpdesk | /support |
| Librarian | Curates the knowledge base, suggests article updates | /librarian |
| Analyst | Surfaces conversation trends + recommendations | /insights |
| Automator | Runs custom workflows triggered by chats | /operations |
Plus Huey — the operator-facing assistant inside app.humagician.com itself. Huey helps your team configure Humagician, look up Shopify data, and answer "where do I find X" questions. See Huey.